Everything about Moving Documentation
Wizard Movers wants you to know exactly what to expect throughout your entire move. Moving documentation can be confusing and cause serious headaches, and at first, you may have more questions than answers. For example, what is a moving inventory, an order for service, and a written estimate? Not to worry, our team is here to help! We will answer all your questions and more in our frequently asked questions.
Questions and Answers
Q: What is moving inventory?
Moving inventory is a list that documents all of the valuable items in your home, their condition, and value. Based on your inventory, you will receive the estimated price of your move.
Q: What is an Order for Service?
It is documented movers are required to prepare before they transport your shipment. It provides you with a written confirmation that you agree to the services we are providing you with.
Q: What is a Revised Written Estimate?
If you add or subtract items from your inventory, the revised written estimate is created. The revised written estimate cancels the original estimate and acts as the new governing estimate.
Q: How to reserve my move date?
There are two options. You can simply call our sales representative and reserve your move, or it can be done via email.
Q: What is included in my Move?
Standard services included in a move are- wrapping and protecting the furniture, loading and unloading, disassembly/reassembly of the furniture.
Q: What is a Revised Written Estimate?
All of your data will never be stored with us, except your name for future reference. Unless you’d want your name removed, it will be done immediately.
Q: How do you calculate the price of my move?
Usually, based on how much inventory you have, and how many men we need to schedule to carry out your move will be a factor in deciding how much the move will cost.
Q: Can I add an additional pickup or delivery location?
Yes, you can add the additional pickup and delivery locations.
Q: What are the hours of operation for the Help Desk?
Monday to Friday from 8:00 am – 5 pm. Weekends 9:00 am – 5 pm.
Q: Am I able to change my move date or time?
Yes, we require you to least let us know 5 business days before your scheduled move day to avoid rescheduling fees.
Q: If I cancel my move will I be charged?
Make sure to cancel your move 5 business days before your scheduled date in order to get 100% of your deposit back.
Q: Is my price guaranteed?
Lots can happen on the move day. We provide the most accurate estimated price, which depending on the factors such as, more furniture you’d like to move, or taking longer to pack and load your items results in a price change.
Q: Should I buy insurance for my move?
As a moving company, we offer protection plans. If you feel the need to get additional coverage, going with a third party insurance company is a good idea.
Q: What is not allowed to load in the moving truck?
By law perishable items, firearms, hazardous materials ( explosives, gasoline, chemical cleaners, batteries, firearms, asbestos, biological waste, fertilizers) are not permitted in the moving truck.
Q: Can I leave my clothes in my drawers?
We would not advise you to. Leaving clothes in drawers results in dressers being a lot heavier and there’s a risk of drawers opening during transit, and damaging other belongings.
Q: Are there any hidden fees or additional payments?
No, unless on the move day you end up having more items to move than the original agreement.
Q: What form of payment are you accepting?
Cash, credit card, money order, certified cheque, and money wire.
Q: What should I do if something is damaged?
Reach out to the customer care representative to start the claim process.
Q: How to start a claim process?
Once you contact customer care, you will be asked to provide photos, and our team will let you know if your item can be fixed, or help you file a claim.
Q: How do I get an estimate?
You can do so by speaking with our sales representative via phone or email. The estimate is provided based on the services you need and how much belongings you want to relocate.
Q: Will I have to pay a deposit to the mover before my move?
Yes, it is common practice for moving companies to require a deposit fee. We require 10% of your estimated move cost as a deposit fee.
Q: What if my mover is late?
Unforeseen circumstances may happen on the move day, like traffic, bad weather, etc. The crew leader will call and notify you of their arrival 2 hours prior to your move. In case the movers are late, contact your sales representative and they’ll provide you with a time your movers will arrive.
Q: What is an Order for Service?
It is documented movers are required to prepare before they transport your shipment. It provides you with a written confirmation that you agree to the services we are providing you with.
Q: What should I do with my jewelry and other valuable items?
Valuable items such as antiques, jewelry, and money you can include in your shipment and notify your moving representative of these items. It is strongly advised that you keep these items with you or make alternate arrangements for their transport.
Q: Can I pack and move my plants?
Yes, definitely. For local moves it is safe to move your plants since they’ll spend a short amount of time in the moving truck, it won’t cause them to die.
